Cancellation and Refund Policy

1.1 Methods of Cancellation

You may cancel your Subscription at any time using either of the following methods:

Deadline: To prevent the next automatic charge, your cancellation request (via profile or email) must be completed before the last day of the current subscription period.

1.2 Effect of Cancellation

Upon valid cancellation:

• You retain full access to the Creator's Uploaded Content until the end of the already-paid subscription period.
• No further Follower Payments will be debited for that Creator after the current period expires.
• Access is automatically revoked at the end of the paid period; no manual intervention is required.
• You may re-subscribe at any time in the future by initiating a new Subscription.

2.1 How to Request a Refund

Refund requests must be submitted in writing to support@samoprijatelji.com.

Your email should contain:

• Your account username and registered email
• Details of the Subscription / transaction (Creator name, billing period, amount paid)
• A clear and specific reason for the refund request together with any supporting evidence (screenshots, error messages, etc.)
• Confirmation whether you have already cancelled the Subscription via profile settings

2.2 Review and Decision

The Operator reviews each refund request individually, taking into account:

• The circumstances described
• Applicable consumer protection legislation (especially for EU consumers)
• The GTS (in particular Articles 8, 9 and 18)
• Whether the service was provided as described

If a refund is approved, it will be credited to the original payment method within approximately 5–10 business days (subject to payment processor timelines).